Organizations and Stakeholders


Tips to build relationships using social media

This post includes tips for your organization to use when creating its social media communications platform.

Advertisements

Social media and investor relations

investor relations handshake

google images

Investors are key stakeholders to any organization, and it is important to keep the communication lines open. Companies using social media are starting to adopt social media platforms for shareholders as well as customers and employees.

Q4 Web, software that helps corporations manage content and disclosure, gives great examples of the tools you can use social media for IR such as RSS feeds, web site monitoring, and online newsrooms.

What are the benefits of using social media for IR?
• Have control over web disclosure
• Be more transparent to the SEC and in compliance with Reg FD updates
• Have more communication vehicle to disseminate information
Report records and analytics

IR social media platforms in the works
While some companies are waiting to see how other companies have applied social media to IR, other companies like Sun Microsystems, Dell, and eBay are a few early adopters of using social media for IR.

sun-microsystems

Sun Microsystems uses social media for IR. google images

Sun Microsystems has an “Official Investors Communications Portal” that highlights everything from CEO webcasts to Sun stockholder information. Sun Microsystems does not have a separate Twitter page for investors, however, the Sun Microsystems Twitter page updates followers in what software the company has recently invested.

Dell has it’s own IR blog, DellShares, that includes posts about Dell’s earnings, acquitions, and analytics. The blog moderators encourage positive and negative feedback on the site and will respond to comments. DellShares also has its own DellShares Twitter page. The following video is Dell CFO, Brian Gladden, discussing Dell’s Q4 earnings.

ebay logo

Ebay also uses social media for IR. google images

eBay, the Grand Central Station of online shopping, has an IR blog, eBay Investors. This site reports quarterly earnings, stock quotes, and presentations from various webcast events.

Don’t put all your eggs in one basket
A key theme to adopting a social media platform is to add lines of communication. You probably shouldn’t replace your traditional IR communication platform with social media. The social media is just another way to help your organization be more transparent to investors and the SEC.

Is your organization ready to use social media to interact with shareholders?


Build a community and they will come

So many corporate communicators use social media to post the latest advertisements or talk about the new bells and whistles for their product. While this is contributing to corporate image, it is not building relationships or starting conversations. Building relationships is key to getting customers to return to your website, blog, or social media site.

Pete Cashmore, CEO of successful social media blog, Mashable, also says using social media is about building a community because it is more important to start conversations among readers than to just be the site that they go to for answers.

Magazine Industry using communities

Parents magazine uses a community. google images

Ripple6, a marketing consulting agency helped Parents Magazine implement their social media strategy, which included a highly interactive Parents community page. This page offers a place for moms to meet other moms or contribute their own story to moms who are going through the same things.

Cosmopolitan, another women’s magazine, also uses a Cosmopolitan community page on their social web site. I can follow conversations that are happening right now. One post on the message board is “Should I keep flirting with my coworker?” People have been sporadically posting answers to this question and to each other since a year ago.

Communities is where the people are, and where you should want to be

Freelance marketing consultant, Helen Leggatt, describes “digital villages” where you can attract your consumers. These villages are where your customers are spending their online time. It is useful to know where these communities are because customers are not going to go out of their way to type “find me a new brand to follow” in Google search.

Are you building a community where your customers would want to be?